Casea Casino Terms and Conditions

These Terms and Conditions govern your use of our platform at casea-casino.co.uk, operated by Casea Gaming Ltd under licence MGA/B2C/394/2017 issued by the Malta Gaming Authority. We launched in 2023 and these terms set out the agreement between you and us from the moment you register. Please read them before you play.

Accepting Our Terms

By creating an account, ticking the acceptance box or simply placing a bet on our platform, you confirm that you have read, understood and accepted these Terms and Conditions in full. The agreement takes effect immediately and remains in force for as long as your account stays open.

If you do not agree with any part of these terms, you must not register or continue playing. We publish the current version on this page, and the version displayed at the time of your most recent login applies to your activity. Where the law of your country of residence gives you mandatory consumer rights, nothing in these terms limits them.

Who Can Register and Play

You may register only if you are at least 18 years old, or the legal minimum age for gambling in your jurisdiction if that is higher, and if you are a resident of a country from which we accept players. One account per person, per household, per IP address and per payment method is our rule. Duplicate accounts are closed and any balances may be forfeited.

We cannot accept players resident in the United States, France, the Netherlands, Belgium, Denmark, Portugal, Romania, Hungary, Latvia, Lithuania, Belarus, Russia, Iran, Iraq or North Korea. It is your responsibility to check that online gambling is legal where you live before you deposit.

Before your first withdrawal we verify your identity. This is our Know Your Customer (KYC) obligation and it is not optional. You must supply a valid photo ID, proof of address and, where required, proof of payment method. Verification takes up to 48 hours, and we may request refreshed documents at any later point.

• 1. You must be 18 or older and legally eligible to gamble in your jurisdiction.
• 2. You must hold only one account with us at any time.
• 3. You must provide accurate personal details at registration and keep them updated.
• 4. You must complete KYC verification before we release your first withdrawal.

Deposits, Withdrawals and Verification

Payment Methods and Limits

You can deposit with Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Google Pay, Skrill, Neteller, MiFinity, Jeton, Bitcoin, Ethereum and Tether. Withdrawals are processed to Visa Debit, Mastercard Debit, Bank Transfer, Skrill, Neteller, MiFinity, Bitcoin, Ethereum and Tether. The minimum deposit is £10 and the minimum withdrawal is £20. Withdrawal limits are £5,000 per day and £20,000 per month. We charge no fees of our own on deposits or withdrawals.

Funds must come from a source you control and that belongs to you. We may return deposits made from third-party accounts, joint cards you are not named on, or payment instruments we cannot verify. Withdrawals are paid, where possible, back to the method used for deposit, in line with anti-money-laundering rules.

Dormant Accounts

If you do not log in for 12 consecutive months, we treat your account as dormant. We will attempt to contact you at your registered email address before applying any administrative steps set out in applicable regulation. Any remaining balance remains yours, and you can reactivate the account at any time by logging in and completing any verification we request.

How We Run Our Bonuses

Bonuses and promotions on our platform are governed by these general rules together with the specific terms published alongside each offer. Where the terms of an individual promotion conflict with this section, the individual terms prevail for that promotion. We may withdraw or amend a promotion at any time for players who have not yet opted in.

Every bonus we credit carries a wagering requirement that you must complete before bonus funds and any winnings from them become withdrawable. Maximum bet restrictions apply while a bonus is active, and certain games may be excluded from wagering contribution or from play with bonus funds entirely. The contribution weighting per game type is stated in each promotion's terms.

• 1. Bonuses expire; unused bonus funds and incomplete wagering are removed when the validity period ends.
• 2. Bets above the stated maximum during active bonus play may void the bonus and associated winnings.
• 3. Only one bonus may be active per account at a time unless the offer states otherwise.
• 4. Bonus abuse, as described in the next section, leads to forfeiture of bonuses, winnings and possible account closure.
• 5. Promotional funds have no cash value and cannot be withdrawn before wagering is complete.

Prohibited Conduct and Fair Play

We expect honest play, and we actively monitor for conduct that breaches this section. If we identify prohibited conduct, we may void bets, confiscate balances derived from it, close accounts and report serious cases to the relevant authorities and payment providers.

Using a VPN, proxy or any technical means to access our platform from a restricted territory is a material breach of these terms. The same applies to deliberately masking your location, falsifying KYC documents or allowing another person to play through your account.

• 1. Fraud of any kind, including falsified or manipulated identity documents.
• 2. Chargebacks and disputed deposits after wagering with the funds in question.
• 3. Multiple accounts held by one person or coordinated across a group, known as multi-accounting.
• 4. Bonus abuse, including low-risk wagering patterns designed to extract bonus value, and systematic promotion hopping.
• 5. Collusion with other players to exploit promotions or game mechanics.
• 6. Use of bots, scripts, automated tools or any software that interferes with fair play.
• 7. Access from restricted countries by VPN, proxy or similar methods.

Limits, Time-Outs and Self-Exclusion

Gambling must stay within your means, and we give you the tools to keep it there. You can set daily, weekly and monthly deposit limits and loss limits in your account settings, and you can activate session reminders and reality checks at any time. Lowering a limit takes effect immediately; raising one takes effect only after a cooling-off period.

You may take a time-out of a defined duration or exclude yourself from our platform completely. UK players can also self-exclude through GAMSTOP, which blocks you across all licensed UK operators in one step. If you self-exclude, we close your account, return any withdrawable balance and remove you from all marketing communications for the exclusion period.

Our obligations go further than offering tools. Where our monitoring or our support staff identify patterns that suggest gambling-related harm, we will contact you, we may apply limits or a temporary suspension, and we will point you to independent support from GamCare and BeGambleAware. We treat these steps as part of our licence conditions, not as an optional courtesy.

Closing Your Account and Complaints

You can close your account at any time by contacting our support team via 24/7 live chat or by emailing [email protected]. We will process the closure and return your withdrawable balance using a payment method you have verified with us. We may also close an account ourselves for breach of these terms, for regulatory reasons or where we hold evidence of gambling-related harm.

If something goes wrong, tell us first. Complaints submitted through live chat or email are acknowledged and reviewed by our support team, and unresolved cases pass to our internal complaints procedure. Where we cannot resolve a dispute, you may escalate it to the Malta Gaming Authority as our licensing regulator. Nothing in these terms prevents you from taking the route available to you under UK consumer law.

These terms and your use of our platform are governed by the laws of Malta, without prejudice to the mandatory consumer protection rules of your country of residence, and the courts of Malta have jurisdiction over disputes that are not resolved through the procedures above.

Changes to These Terms

We review and update these Terms and Conditions as our services, promotions and regulatory obligations change. When we make a material change, we notify registered players by email or by a prominent notice on our platform at least 7 days before the change takes effect, unless a shorter notice period is required by law or regulator instruction.

Continuing to log in and play after the effective date of a change means you accept the updated terms. If you disagree with a change, you may close your account before that date and withdraw your balance under the closure procedure. The previous version remains available on request so you can compare wording at any time.

Frequently asked questions

How old do I have to be to play at Casea Casino?

You must be at least 18 years old, or the higher legal minimum age for gambling in your jurisdiction. We verify your age during KYC and accounts failing age checks are closed with deposits returned.

Why do you need my documents before my first withdrawal?

Our MGA licence requires identity, address and payment method verification before we release funds. Processing takes up to 48 hours, and we may request updated documents later if needed.

Can I set limits or exclude myself from the platform?

Yes. Deposit limits, loss limits, session reminders, reality checks, time-outs and self-exclusion are available in your account settings. UK players can also self-exclude via GAMSTOP.

What happens to my account if I do not log in for a long time?

After 12 consecutive months of inactivity your account becomes dormant. We contact you first, and your balance remains yours; logging in reactivates the account.